123mo FAQ – Frequently Asked Questions

No worries! On the Login page, click on "Forgot password?" and enter the email address tied to your 123mo account. You'll receive a password reset link within a few minutes. If you no longer have access to that email, contact our 24/7 live support team and they'll assist you with identity verification to help regain access.

No. Each player is allowed only one account on 123mo. Creating multiple accounts is a violation of our Terms and Conditions and may result in account suspension and forfeiture of funds. If you believe a duplicate account was created by mistake, contact support immediately to resolve the issue.

After logging in, go to your Account Settings or Profile section. From there you can update your contact number, email address, and other personal details. Note that some information — such as your full name and birthdate — may be locked after verification for security purposes. If you need to change locked fields, contact our support team with valid ID for assistance.

If you wish to close your account, please contact our customer support team via live chat or email at support@123mo.net. We will process your request and ensure any remaining balance is withdrawn before the account is closed. If you're closing due to gaming concerns, please visit our Responsible Gaming page first — we have tools like self-exclusion that might help.

The minimum deposit at 123mo is kept low so that players with any budget can enjoy the platform. Minimum amounts may vary slightly by payment method, but generally start from ₱100 for most e-wallet options like GCash and Maya. Please check the cashier section after logging in for the latest minimum deposit limits per payment channel.

Most withdrawals via GCash, Maya, and other e-wallets are processed within a few hours once your request is approved. Bank transfers via InstaPay typically clear the same day, while PESONet transfers may take up to one banking day. Withdrawals are only sent to accounts that are verified and belong to the same person registered on 123mo.

A withdrawal may be declined for several reasons, including: incomplete account verification (KYC), unsatisfied bonus wagering requirements, insufficient balance, or a mismatch between your account name and the payment account name. If your withdrawal was declined, check your email for a notification or contact our support team for clarification.

123mo does not charge additional fees for standard deposits and withdrawals. However, your payment provider (e.g., your bank or e-wallet) may apply their own transaction fees depending on your account type. We recommend checking your e-wallet or bank's fee schedule to avoid surprises.

Wagering requirements (also called playthrough requirements) specify how many times you need to bet the bonus amount before you can withdraw any winnings earned from it. For example, a ₱1,000 bonus with a 20x wagering requirement means you need to place ₱20,000 in total bets before the bonus funds can be converted to withdrawable cash. Always check the specific wagering terms for each promotion.

Reload bonuses and weekly promotions are available to all active 123mo members. Once you're logged in, check the Promotions section of your dashboard to see available offers. Some bonuses are automatically credited, while others require you to enter a promo code at the cashier. Make sure your account is verified to avoid any delays in receiving your bonus.

Yes! 123mo rewards players who invite their friends to join the platform. When your referred friend registers using your unique referral link and makes a qualifying deposit, you both receive a bonus. The exact reward amounts are available in the Promotions section of your account after logging in. Tara, share your link and let your barkada play with you!

Pusoy — also known as Chinese Poker — is one of the most popular card games among Filipino players, and 123mo has a dedicated Pusoy section. After logging in, go to the Pusoy page, choose your table stakes, and you'll be matched with real players from across the Philippines. Rules, hand rankings, and tutorials are available within the game interface so beginners can get started quickly.

Some live casino tables at 123mo allow spectator mode so you can watch the action before placing your first bet. However, to fully participate — and of course, to win — you'll need a funded account. We recommend watching a few rounds first if you're new to a game to get a feel for the pace and rules.

123mo's Boxing Betting section covers major local and international boxing events, including bouts featuring Filipino world champions. In addition to boxing, the sportsbook includes popular Filipino sports like basketball (PBA, UAAP), volleyball, and selected international leagues. Odds are updated in real time and you can bet before or during events (where in-play betting is available).

If you suspect unauthorised access to your 123mo account, act immediately:

• Try to change your password right away from the login page.
• Contact our 24/7 live support team to have your account temporarily locked while we investigate.
• Check your registered email address for any suspicious login notifications.
• Review your recent transaction history for any unauthorised activity.

Our security team will work quickly to secure your account and investigate any suspicious transactions.

Yes, 123mo supports two-factor authentication for added login security. You can enable 2FA from your account security settings after logging in. Once activated, you'll be asked to enter a one-time code sent to your registered mobile number each time you log in from a new device. We strongly recommend all players enable 2FA — it's one of the simplest ways to keep your account safe.

Never. No 123mo staff member, support agent, or official communication will ever ask for your password. If you receive a message claiming to be from 123mo asking for your login credentials, treat it as a phishing attempt and do not respond. Report it to our support team immediately. Your password is yours alone and should never be shared with anyone.